RETURN & REFUND POLICY

At Überpack, we want you to love what you carry. If something isn't right, we're here to help.

RETURNS

We offer a 7-day return window. This means you have 7 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the product must:

• Be unused and unworn
• Be in its original condition
• Have all original tags and labels attached
• Be returned in its original packaging
• Include the original proof of purchase/order details

Products that have been used, washed, damaged after delivery, altered, or returned without their original tags or packaging may not be accepted.

HOW TO REQUEST A RETURN

To request a return, please email us at customercare@myuberpack.com within 7 days of receiving your order.

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs of the product, if requested by our team

Please wait for confirmation from our team before sending any product back.

Approved returns should be sent to:

KALLISTO TECHPACKS PRIVATE LIMITED
5, Ground Floor, 2/4, Mariambai Building,
DN Singh Road, Hathibaug, Mazgaon,
Mumbai – 400010, Maharashtra, India

We will provide return instructions after reviewing your request.

RETURN SHIPPING COSTS

For returns due to change of mind, incorrect selection, or simply not wanting the product, the customer is responsible for the return shipping cost.

For products that are defective, damaged in transit, incorrectly delivered, or materially different from what was ordered or advertised, Überpack will arrange or bear the reasonable return shipping cost.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong product, please contact us at customercare@myuberpack.com as soon as possible, preferably within 48 hours of delivery.

Please provide photographs and/or videos of the product and packaging when requested so that we can assess the issue and resolve it as quickly as possible.

If the issue is confirmed to be our responsibility, we will, at our discretion and subject to applicable law:

• Replace the product, subject to availability; or
• Provide a refund for the affected product.

Überpack will bear the reasonable return shipping cost in such cases.

PROMOTIONAL GIFTS AND OFFERS

If your order includes a complimentary promotional product, such as a Waist Pouch offered under a Buy One Get One promotional offer, the promotional product must also be returned if the qualifying product is returned.

The promotional item must be unused and in its original condition and packaging.

If the promotional item is not returned, its applicable value may be deducted from the refund, subject to applicable law.

For the current promotional offer, the complimentary Waist Pouch is provided only with qualifying Backpack or Duffle Bag purchases and is subject to the terms of the promotion.

NON-RETURNABLE SITUATIONS

Returns may not be accepted for:

• Products that have been used or worn
• Products that have been damaged after delivery due to misuse, accident, or improper care
• Products without their original tags or packaging
• Products that have been altered or modified
• Products returned after the applicable return period

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

EXCHANGES

At present, we do not offer direct product exchanges.

If you would like a different product or colour, you may return the eligible product in accordance with this policy and place a new order separately.

REFUNDS

Once your returned product reaches us, it will be inspected.

If the return is approved, we will initiate the applicable refund to the original payment method within 7 business days of completing the return inspection.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

For change-of-mind returns, the original shipping charges, if any, are non-refundable.

For approved returns arising from a defective, damaged, incorrect, or materially misrepresented product, we will handle the refund or replacement in accordance with applicable law and the circumstances of the case.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at customercare@myuberpack.com.

We will try to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the return process may apply.

CONTACT US

For any questions regarding returns or refunds, please contact:

Überpack
KALLISTO TECHPACKS PRIVATE LIMITED

Email: customercare@myuberpack.com
Phone: +91 9152000517