SHIPPING POLICY

At Überpack, we want your bag to reach you safely and smoothly. Here's how shipping works.

SHIPPING WITHIN INDIA

We currently ship Überpack orders within India.

SHIPPING CHARGES

Orders below ₹10,000:

₹150 shipping charge.

Orders of ₹10,000 or more:

FREE shipping.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

DELIVERY

Once your order has been successfully placed and payment has been received, we begin processing it for dispatch.

Orders are shipped through third-party courier and logistics partners.

Delivery time may vary depending on your location, courier availability, weather, public holidays and other circumstances that may affect transportation.

Once your order has been dispatched, you will receive the available tracking information so that you can follow your shipment.

Please ensure that your delivery address and contact details are accurate when placing your order.

If you enter an incorrect or incomplete address and the shipment is returned or requires re-shipping as a result, additional shipping charges may apply.

DELIVERY DELAYS

While we make reasonable efforts to ensure timely delivery, courier delays can occasionally occur due to weather, operational issues, transportation disruptions, public holidays, remote locations or circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us and we will work with the relevant courier partner to help resolve the issue.

DAMAGED SHIPMENTS

Please inspect your package when it arrives.

If the package or product appears damaged, please contact us as soon as possible, preferably within 48 hours of delivery, at:

customercare@myuberpack.com

Please share your order number and photographs and/or video of the package and product so that we can assess the issue and assist you.

If the product is confirmed to have been damaged in transit, we will handle the matter in accordance with our Return & Refund Policy and applicable law.

RETURN SHIPPING

For an eligible change-of-mind return, the customer is responsible for the return shipping cost.

For products that are defective, damaged in transit, incorrectly delivered or materially different from what was ordered or advertised, Überpack will arrange or bear the reasonable return shipping cost, in accordance with our Return & Refund Policy and applicable law.

Please refer to our Return & Refund Policy for complete return and refund conditions.

CASH ON DELIVERY

We currently do not offer Cash on Delivery (COD).

Orders placed through our website must be paid for using the payment methods available at checkout.

PAYMENT AND SHIPPING

Your order will be processed for dispatch after successful payment confirmation.

If a payment is unsuccessful or cannot be verified, the order may not be processed until the payment issue is resolved.

CONTACT US

If you have any questions regarding shipping or delivery, please contact:

Überpack
KALLISTO TECHPACKS PRIVATE LIMITED

Email: customercare@myuberpack.com
Phone: +91 91520 00517

5, Ground Floor, 2/4, Mariambai Building,
DN Singh Road, Hathibaug, Mazgaon,
Mumbai – 400010, Maharashtra, India